Refund policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are only applicable for damaged items. 

Exchanges are only applicable for damaged items or if incorrect size(s) has been received. 

If you need to refund or exchange a purchase, send us an email at bbixtchboy@gmail.com

To complete your return, we require a receipt or proof of purchase. An image of the item purchased with proof of damage or incorrect sizing must be sent within 7 days of receiving purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.

 

Shipping

To return your product, you should mail your product to: PO Box 2020 ROXBURGH PARK VIC 3064 (once approved).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.